Micah Sittig

This past week I've gone through a long and tortuous journey, getting back an ATM card that I left in a grocery store ATM. Read on for the sordid details.

Two weekends ago I was sent by my school to an IB workshop in Singapore. The night before I left, I dropped by the grocery store to shop for a few last-minute purchases and to withdraw some cash from the Bank of Communications ATM in the lobby using my Industrial and Commercial Bank of China (ICBC) debit card. The plan was to take cash with me to Singapore, and leave the debit card home with Jodi in case she needed more cash.

Later that night as I finished packing my things, I opened my wallet to take out the debit card and found that it wasn't there. I immediately recognized that I had left it in the supermarket ATM after withdrawing the cash. I told Jodi, scrapped together as much cash to leave behind as I could, and made plans for the next morning.

At the airport, I called the ICBC customer service hotline and froze my account. I confirmed that the balance was correct, and was assured by the customer service representative that I could re-activate my card at any ICBC branch, including subway branches, once I had retrieved my card from the ATM. An hour later I was on a flight to Singapore for a four-day stay.

When I got back, I visited the ICBC branch near my school to try and withdraw some cash with my passport. No luck: no cash would be forthcoming without the card. The best they could do was print out a piece of paper with my bank account information that would prove the card belonged to my passport number. I was getting nervous because it was the beginning of the month and various things were coming due: rent, credit card bill, various utility bills, etc.

The next step was to find the card. I called the hotline for Bank of Communications and a helpful woman pointed me to the Xintan Rd branch of BoC as being responsible for this particular ATM. Discouragingly, she told me that cards like mine were usually kept for 4 days at the maximum--my trip had been exactly four days long--but that there was a chance mine was still there. I called the branch the next morning and was able to confirm that my card was probably in their possession, so in the afternoon I left work 30 minutes early and arrived at the bank 10 minutes before closing time. Using the printout from ICBC and my passport, I was able to claim my card. Being ever a scientist, I did not wait to activate the card before trying it at the ATM of the same branch where it was promptly confiscated for being frozen, necessitating another trip to the window for retrieval.

The afternoon of the next day, I took my passport to the ICBC branch in the Xujiahui subway station expecting a quick activation and finally being able to withdraw some cash. But no, the tellers were unable to activate my card because it had no personal information attached to it; this account was opened for me by my second employer in Shanghai back in 2006, and they had not given my phone number or address to the bank. The bank branch's standard procedure for unlocking frozen cards was to confirm phone number and address, and since my card did not have this information teller would require me to go to the bank where my account was opened, the central branch in Pudong, and "confirm my information". To me this was ludicrous: if my account had no personal information attached to it, how would the other branch even be able to confirm my info any better than this branch? Besides, the most important piece of personal information, my passport number, was attached to the account, and would be easily confirmable with my physical passport.

Without leaving the desk, I called the service number for ICBC and talked to a customer service representative. I hoped that the service rep would be able to guide the teller through unlocking my card without requiring a trip to Pudong. But even after handing the phone over to the teller twice and even escalating to a manager, the people behind the service number were not able to wrap theri heads around and solve this problem.

Finally, while I was busy on my phone, one of the tellers at the bank branch got on the desk landline to her boss at ICBC. After consulting with the boss, she received authorization to release my card without confirming my personal data. After a few simple questions about my last transactions, she handed the card off to another teller who worked on the computer for a few minutes and unfroze the account. There was a pause because the bank account is under my complete name, including middle names, and the input field was not long enough so my account name has always been SITTIGMICAHSTEVENSTU with a missing ART at the end, which is obvious if you are looking at my passport. But this was quickly resolved without my assistance and the card came back to me, ready to use. At some point, I still need to make a trip over to Pudong to enter my personal details into the ICBC computer system.

So it took a tense hour or so of negotiation between me, the two tellers, a security guard, the customer service rep, and her manager, but we were finally able to get the job done. Big thanks to Jodi for being a sport and taking care of the girls while I hashed this out. Hopefully this information is interesting or useful to somebody.

A sad day that I anticipated for a long time has finally come. Charlotte is singing theme songs from TV dramas, cartoons, and pop songs whose lyrics I don't understand. I'm sure there are some part that she is parroting and doesn't understand either, since some words she sings are not made of standard Mandarin sounds, but she can string together long chains of words with almost total fluency that I'm sure I'd stumble over without lots of practice. A "sad" day for me, but it sure is a wonderful thing to listen to as I fold clothes or clear the dishes.

Maryann can sing along to the cartoon theme (大角牛?) too. They did a duet this morning while putting their clothes on.

Josie is still working on oohing and ahhing.

I have a theory about kids who go to private school in the big city. These kids don't go to a school for which they are zoned, so they travel a long way to school. They don't live near their classmates; in fact, they probably live in an apartment building, far removed from the unfriendly streets below. At night they spend hours doing homework and other things alone. This means that school is the only time they interact face-to-face with their peers.

It's not like when I was young, finishing school and heading out to the soccer field, playground or unattended construction site. I think kids need that unstructured social time and hate interrupting it to return to another structured academic task.

That's why I'm a fan of productive student-student interaction in class, even sometimes letting unproductive interaction go on for a few minutes if I feel like it's meaningful.

I don't like to be all nostalgic, but this isn't exactly that. Back when I was in college the internet was full of nerdy people; all sorts of people, but all nerdy enough to spend time tinkering with connections, HTML, and online communities. Nowadays it's a different internet. Playing on Weibo, I'm finding that a more wide cross-section of the teachers at my school are on it in -- it's just a matter of seeing who is commenting on each others' posts, and guessing from their username who they are. Weibo's feature that lets you add nicknames to users comes in handy for remember who is who. And it's not like the walled garden of Facebook, it's like wide-open world of Twitter. I like it.

I wanted to document the process of getting (or not getting?) train tickets for travelling back to Hunan for the Chinese New Year in 2012. It's something that thousands of people do in Shanghai every year but not something I've heard talked or written about in English. Here's the steps so far, and I'll update as the process moves along:

• A few weeks before tickets actually go on sale, I mention to my coteacher Wendy that we'll both be buying tickets to go "back home" for the holiday. In our office, I am the only overseas teacher married to a Chinese and Wendy is the only local teacher who is not actually a local, but moved to Shanghai for her studies and stayed to work. Wendy and I chat over the details, which have been published in the paper (I get most of my Chinese news through the i时代报 and, now increasingly, through Weibo), of how tickets will be sold this year: for the first time, tickets will be sold online and by phone 12 days in advance. As in previous years, they will also be available fron train station windows and ticketing offices all over the city 10 days in advance. We promise to remind each other when the date comes.
• On Jan 3, two days before the tickets I want go on sale, I access the official ticketing website 12306.cn and create an account for myself with my passport information, which will be needed to buy the ticket. I practice searching for tickets to get familiar with the process because I know that it will be a race to secure tickets once they go on sale Jan 5 at 3pm.
• On Jan 5, I teach class until 3:25. By 3:30 I am sitting in front of my computer using two web browsers to access the website and my phone to call 95105105, desparately trying to book the tickets. It takes many attempts to get a connection with either method. I give up on the website, which is showing that there are no tickets left for the train I want, K137 to Changsha, and work the phone system to confirm that all tickets have been sold for Jan 16 and previous days. Wendy's husband is able to book their tickets through the phone system, probably because there are several trains that pass through her hometown. I call Jodi and we talk about possible alternatives, taking trains to neighboring cities and completing the trip by bus, or going to a "yellow bull", a ticket scalper she knows through a family friend.
  
• That evening, I stop by the South Railway Station for dinner and to check out the options as far as buying tickets from the station. I find that there are several optional lines going to Changsha, but they have not been called into service. I confirm that the station is only selling tickets for 10 days in advance, meaning that tickets for Jan 16 will be available on Jan 7, this coming Saturday.
• The next day at 3pm I'm simultaneously helping a student with homework and logging on to 12306.cn. I read in the newspaper that reserved but unpaid tickets would go back into the system 24 hours later, so I'm testing my luck for Jan 16 and also considering Jan 17. I have even less luck than the previous day, with the system being overloaded and not allowing me to log in. Eventually I get in, but the tickets are all sold. I notice that there are still lots of trains/tickets to Wuhan, which is about a couple of hours from Jodi's hometown by bus. Frustrated, I leave for an all-you-can-eat-Japanese department dinner at 5pm and Wendy asks me about the tickets. No luck.
• Saturday morning I wake up early (for a Saturday!) and head to the train station. I seem to have read that a large portion of tickets were reserved for sale at physical ticketing offices, as opposed to online/phone sales. I say "I seem" because my Chinese is not fluent, so my recall is not great and sometimes I miss subtle differences in the meaning of words. Anyways, I'm crossing my fingers as I arrive at the train station. The main ticketing hall posts a sign outside informing me that the hall is only selling tickets for 9 days in advance, and that the line for 10-day-in-advance tickets is forming on the North side of the square. I had seen this line when I arrived at the station, so I trace my steps back and take my place at the end of a relatively short line with probably 100 people in front of me. The guards that are monitoring the line do a good job of chasing off cutters, spend a lot of time answering questions about where to buy which tickets, but also seem to be carrying a thinly veiled sneer in their hearts for the non-Shanghainese 外地人 that make up the majority of people in line; in fact, I hear many different accents and dialects from the people around me. When I ask the guards where to line up they try to persuade me to go home and buy online, but to spare myself the trouble of having to explain my situation I just smile and thank them and walk to the back of the line. The guard at the end of the line is telling people that tickets will go on sale at 3pm; I glance at my watch: 7:30am. In horror I realize that ⑴ I skipped breakfast and will have to skip lunch, and have only half a book left for entertainment, and ⑵ I've forgotten my passport. I can deal with hunger and boredom, and I decide to try and bluff my way through the process with my California driver's license. Then, I realize why the line is so short: we move forward and are handed a green piece of paper, stamped with a railway stamp and carrying two handwritten numbers: one a window number and one an order number. "Come back at 12:30 and go to the ticketing office," we are told. I run home to get my passport and eat some breakfast.
  
  

To be continued.

Continued:

• I arrive at the extra ticketing area set up specifically for CNY train tickets. I get in line at my assigned window. It turns out that the "12:30" time was meaningless, tickets go on sale at 3pm the same as online/by phone. Also, standing in line is meaningless because at around 2:30 the military police arrive to keep order and people start sorting themselves out by number. I learn that some people lined up the night before and got tickets at midnight, and that my #23 is near the back of line 74. As people finish their transactions and walk away, others in line anxiously peer at their hands to see if they got tickets. Friends in different lines pass each other money to buy tickets for each other, or pull each other away when one finds out earlier that there are none left for their destination. LCDs above the ticketing windows taunt us with 100s of tickets left for tomorrow on countless trains to Beijing, Tianjin, Suzhou, Nanjing... but 0 left for still-huge inland cities like Chengdu or Changsha. That seems really unfair. I make a few last-ditch calls to the phone hotline, but nothing gets through. I finally get to the booth, and the young man behind the window apologizes after I thank him for confirming that there are 0 tickets to Changsha, 0 tickets to Zhuzhou, 0 tickets to Huaihua, the major railway stations in Hunan.
  
• I call Jodi, who says that the scalper can't get tickets either. This year the newly implemented "real name registration" system means that it's basically impossible to resell tickets. I ran into a single scalper at the train station and didn't bother to inquire, and the Hunanese-in-Shanghai BBS has no tickets for sale this year either. At least for previous CNYs if we couldn't get tickets from the train station, we could at least find them at a small premium through other channels. Now we're looking at other possibilities -- I may go to the train station tonight for one more grab at tickets tomorrow afternoon; we're thinking about getting a ticket to Wuhan and taking the bus from there; on sites like Hunanese-in-Shanghai and Baixing.cn there are carpools organized by fellow travelers; and of course there's always the airplane, which is about four times the price of a hard sleeper, ten times the price of a standing-only ticket.

And there's always the option of spending CNY in Shanghai :(

Or not! Here's the exciting conclusion of this post:

• After a long talk with Jodi and seeing train tickets disappear from another website before we can buy one, I make the decision to give up on the train, not risk carpooling with a poor driver, and instead to pursue taking a bus. I try to stay away from sleeper buses so I was happy to see the website of Shanghai's main bus station showing that the daily sleeper bus to Yueyang was sold out, but the bus with seats (still an overnight trip, but on a nicer bus) still had spaces available.
• On Sunday afternoon I take Metro Line 1 to Shanghai Railway Station north square. I love the walk from the Line 1 platform to the north square exit because there are so many accents, skin shades and body/face structures. It's a snapshot of the rest of China here in Shanghai. At the main bus station, a 5 minute walk away, I find many scalpers (no real-name system for bus tickets) who direct me to the line to enter the ticket-selling area, which is fenced off for CNY ticket sales. Even though (or because?) tickets are being sold 15 days in advance, the line is short and I'm let in after about 20 minutes. I spend another 15 minutes in the ticketing line, scanning the LED sign for tickets to Yueyang: the sign lists availability from Jan 8 to Jan 17, and what I see is 无 (none) 无 无 无... As the listing scrolls away I start to make plans to book a bus to Changsha, the capital of Hunan, about two hours away from Yueyang. At the window just to be complete I ask about Yueyang and the women tells me that there are tickets! Not for the sleeper, but for the bus with seats only! I pay RMB 336 (a 30% mark-up for the holiday, about RMB 100 more than a train hard sleeper) for a ticket on the 16th, my target departure date. How could I be so lucky, I think. So I pause on my way out and look at the LED sign, noticing this:

• Aha! After the first few 无s I had given up, not noticing the one 有 on the very date that I wanted. To my credit, the sign was scrolling quickly and I was trying to text Jodi as I watched. So while I was unlucky at train tickets, but the stars aligned perfectly for me this time.
  

And that concludes my 春运 ticket-buying adventure.

Now, as to how I get back to Shanghai...

Tonight I went to a dance charity event put together by WFLMS students with performances by dance clubs from seven other schools in Shanghai, all for sending students/funds to the Inner Mongolia tree-planting trip this year. After a slow start (sexy dancing? er), Nanmo Middle/High School really turned it up a notch and the rest of the show was awesome. There was even locking, and one dubstep number. Very nice evening, totally worth the price of admission and for a good cause.

The students even prepared an impressive promotional video, filmed in the WFLMS dance room, and put it on Youku:

This kind of thing:

Always reminds me of this:

Today I spent about an hour outside Raffles City, observing the goings on. By this week there is no noticeable gathering besides the usual fringe of retired people looking for a place to take in some sun, along the railing that separates the sidewalk from Tibet Rd. There were still lots of police patrolling the area; I came in from behind Raffles City, along Hankou Rd past the Le Royal Méridien hotel and walked past 3 or 4 large police vans. The Peoples' Square subway Exit 14 was still closed "for construction". The Peace Cinema was also still closed to the public but the KFC next to it was open through the side door; the Hershey's store was open but the only entrance was from the outside sidewalk; and the outer door to Starbucks was still closed and manned by an apologetic green apron.

Besides the uniformed police on patrol, there were about double the number of plainclothes police standing and strolling around the area. I spent most of the time standing by a group of plainclothes policemen who at first I suspected of being "participants"; eventually I came to realize who they really were. At first I tried to identify them by their shoes but these didn't follow any pattern. The profile I eventually developed was: middle-aged man, conservative or short haircut, sour expression (only one exception), substantial build, average to above-average height, earbuds with wired microphones for communication, Nokia cellphones that looked like they hadn't been upgraded in years, and either smoking or carrying a bottled drink: water, tea, or fruit juice. I didn't see them engage anybody the whole time I was there but they did a very professional job otherwise; no chatting or joking around, kept an eye on me as I people-watched and read a copy of Southern Weekend. It was a nice, quiet time of being introspective about the role I play as a liberal foreign national living in this society. Maybe I'll write a blog post about that later.

The only thing out of the ordinary happened about 10 minutes before I left. A young man and woman, about mid-twenties and Chinese, who had been sitting a few feet away from me, sprang up and started passing out A4-sized fliers to certain people in the crowd and along the side of the sidewalk. It seemed to me that they were targeting the plainclothes police, though I can't be sure because they walked down the sidewalk a few dozen meters away from me as they did so. In all they must have passed out about 20 fliers and I eventually lost track of them in the crowd. I didn't get a look at the papers up close. From far away it looked as likely to be an ad for a real-estate development as any sort of political message so it's hard for me to draw any conclusions about who they were or why the police left them alone.

That concludes my report.

It's March again, and that means that M-on-the-Bund is hosting the annual Shanghai International Literary Festival. In the past, SILF has been a chance to see some of my favorite authors up close—Qiu Xiaolong, Chen Danyan, James Fallows—and make connections with friends in the audience so I always look forward to it.

This year the star guest is Peter Hessler. His talk sold out before I could buy tickets. Luckily there are plenty of other worthwhile sessions; I've posted my personal picks on the wiki, and bought tickets for Tess Johnston's session, Qiu Xiaolong's walk, and will take Jodi to hear Leslie Chang (hoping for a Hessler cameo, hah!). Also, since I use Google Calendar for scheduling I created an unofficial calendar for SILF 2011.

Speaking of the calendar, it was a real challenge to create. I've gotten used to mass-loading events through maintaining a calendar for the SMIC middle/high-school and the Sports calendar for Shanghaiist, but this one presented some unique problems. My usual MO is to copy an HTML table into Excel, move data around in spreadsheet cells, copy into a text file for cleaning up and search-replace work, then copy back into Excel for adding to Google Calendar through the Quick Add box. In this case though, M-on-the-Bund only linked to a locked PDF of the first schedule page and a JPG image(!) of the second page. Luckily Google had cached an unlocked version of the PDF somewhere else on M's site, which pasted well enough into Excel, and the second page only had a few events which I copied over by hand.

I don't have a particularly strong attachment to protests. In tumultuous, post-socialist Spain where I spent most of my childhood, protests and strikes were common, but in our house they were viewed through the lens of in/convenience: teachers went on strike, we stayed home from school for a week; marches closed off roads, we went around them; etc. Politics didn't play a big role in our identity, and political action was looked upon as a curiosity more than as a serious agent for change. Perhaps my parents' missionary vocation and distance from home also prevented them from being overtly political.

In college I began to be more aware of the role of government and politics in shaping my life. Friends of friends were involved in social work, WTO protests, and art as activism. After college, I worked at a Borders bookstore during a period when the company was in decline and when some branches were attempting to unionize; the taboo nature of the subject at my workplace made it a forbidden fruit that I couldn't resist researching and experiencing vicariously. Ironically, even becoming more entwined with authoritarian China made me more open to consider socialism as a viable tool of government by the people, as twisted as the socialist system has become here.

All this to say that when I hear about protests like those in Egypt, or the proposed Jasmine Revolution here in China, I now am willing to take them seriously and evaluate them for whether they align with my personal political beliefs and methods.

I didn't make it to the first Jasmine Revolution meetup at the Peace Cinema on February 20 due to logistical reasons. Besides, the organization behind it wasn't clear and from the reception it was getting on Twitter my estimation was that it would turn out to be a journalist and curious-bystander fest, which didn't particularly interest me. In retrospect it was exactly that, though moreso in Beijing than in Shanghai.

What interested me more was the idea that this kind of protest could be and in fact was intended to be a regular, recurring event. Recurring events aren't news. They require a sustained effort and attract the truly committed. They must be designed to be sustainable and find acceptance, an equilibrium with their environment. So I was more curious about this week than the first date.

I really don't have much to say specifically about the protest itself. A combination of my passive-aggressive personality, my preference to let Chinese do their own revolution-ing, and having to frame/explain what was happening to the daughter I brought along meant that I kept the camera in my pocket most of the time and limited my involvement to a snail's-pace stroll along the front of Raffles City, dodging policemen and smiling exaggeratedly at everybody that would look at me. The policemen seemed mostly to be keeping people moving along; an interesting tactic was the use of "referee"-style whistles, which they would blow at anybody who seemed to be loitering. That meant that if anybody tried to stop and chat or say anything, they would be surrounded by a cacophony of police whistles that made it impossible to hear anything else.

A few photos:

Trying to come up in the middle of things, I discovered that exit 14 (I volunteer at People's Square for the subway so I know the place like the back of my hand) was a construction zone or something.

Into Raffles City through exit 15, found Peace Cinema blocked off. Poor Hershey's store, first victim of the revolution.

The door is broken according to Raffles City management, probably a lie.

An apologetic Starbucks worker standing outside informs me that the door from Starbucks to the outside of Raffles City is not open right now. Out of respect for the worker I didn't snap her picture, just this unrelated sign. At this point we were in the thick of things, our ears hounded by police whistles and milling around in the crowd.

Later that day we rolled through the newly re-opened Peace Hotel.